Refund policy
Returns, exchanges and refunds may be initiated within 14 days of receiving the order, please note refunds are only issued on a case by case basis under our discretion.
If deemed that a refund/return is warranted, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@classiquecollection.co
You can always contact us for any return question at info@classiquecollection.co
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Additionally, clearance and on-sale items cannot be returned or exchanged.
We also do not accept returns on gift cards.
Please contact us if you have questions or concerns about a specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If your refund request is approved, the refunded amount will be processed back to your original payment method within 10 business days. Please note that refunds will be issued for the order amount minus a 1.75% transaction fee and minus the original shipping cost. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@classiquecollection.co.
Return Labels
We provide return labels for domestic (Australian) orders only. If you are returning an item within Australia, please contact our customer support to receive a prepaid return label.
For international orders, we do not issue return labels. Customers outside of Australia are responsible for organising their own return labels/parcels. Please ensure that your return is sent via a trackable shipping method, as we cannot be held responsible for lost or delayed returns.
If you need further assistance regarding your return, feel free to reach out to our support team.
International Returns – Customs Duties & Taxes
Please note that customs duties, taxes, and import fees paid at the time of delivery are non-refundable, even if your order is returned. These charges are collected by your local customs authority and are not controlled by us.
If you return an item and are seeking a refund of any customs fees paid, you may be able to apply for a refund directly through your country’s customs office. Requirements and processes vary by country, so we recommend contacting your local authority for more information.