Shipping policy
At Classique Collection, we ship all parcels from Perth, Western Australia via Australia Post. You can choose Standard or Express shipping at checkout. Below is a detailed breakdown of delivery timeframes and costs by region.
Australia
| Service | Estimated Delivery | Cost |
|---|---|---|
| Standard | 2 to 8 business days | $15.00 AUD |
| Standard (orders over $350 AUD) | 2 to 8 business days | Free |
| Express | 1 to 4 business days | $20.00 AUD |
United States
| Service | Estimated Delivery | Cost |
|---|---|---|
| Standard | 6 to 15 business days | $25.00 AUD |
| Standard (orders over $350 AUD) | 6 to 15 business days | Free |
| Expedited | 3 to 6 business days | $50.00 AUD |
Canada
| Service | Estimated Delivery | Cost |
|---|---|---|
| Standard | 6 to 15 business days | $25.00 AUD |
| Standard (orders over $350 AUD) | 6 to 15 business days | Free |
| Expedited | 3 to 6 business days | $50.00 AUD |
United Kingdom (Including Northern Ireland)
| Service | Estimated Delivery | Cost |
|---|---|---|
| Standard | 5 to 12 business days | $25.00 AUD |
| Standard (orders over $350 AUD) | 5 to 12 business days | Free |
| Expedited | 3 to 10 business days | $50.00 AUD |
Republic of Ireland
| Service | Estimated Delivery | Cost |
|---|---|---|
| Standard | 7 to 12 business days | $25.00 AUD |
| Standard (orders over $350 AUD) | 7 to 12 business days | Free |
| Expedited | 5 to 10 business days | $50.00 AUD |
France, Germany, Finland, Belgium
| Service | Estimated Delivery | Cost |
|---|---|---|
| Standard | 6 to 27 business days | $25.00 AUD |
| Standard (orders over $350 AUD) | 6 to 27 business days | Free |
| Expedited | 6 to 12 business days | $50.00 AUD |
Rest of World
| Service | Estimated Delivery | Cost |
|---|---|---|
| Standard | 6 to 27 business days | $25.00 AUD |
| Standard (orders over $350 AUD) | 6 to 27 business days | Free |
| Expedited | 6 to 12 business days | $50.00 AUD |
Tracking Your Parcel
Once your order has been dispatched, you’ll receive an email containing your tracking number. If you don’t see this within 2 business days, please check your junk or spam folder.
If you're not available to receive the delivery, a card will be left with instructions for collection from your local post office or collection point.
If you have not received your parcel within 25 business days of shipment, please contact us at info@classiquecollection.co so we can initiate an investigation with the carrier.
Please note that delivery timeframes can be affected by factors outside our control, including public holidays, weekends, natural disasters, postal investigations, customs delays, and global disruptions such as pandemics. We will always do our best to ensure prompt delivery.
Security & Verification
In certain cases, we may need to verify some details before dispatching your order. This is a protective measure to ensure your payment method has not been used without your consent. If we suspect fraudulent activity, we will not hesitate to report it to the appropriate authorities.
Covid-19 Delays
Due to the ongoing impact of Covid-19, there may be unexpected delays with delivery services. If government mandates or postal services experience disruptions, we reserve the right to adjust our shipping timeframes accordingly.
Taxes & Duties (International Orders)
Shipping fees do not include customs duties or import taxes, which may apply depending on your country’s regulations. These charges are the responsibility of the customer and are typically calculated based on the total value of your order.
If you choose not to pay duties and taxes and the parcel is returned to us, we will refund your order excluding shipping fees and any additional costs incurred during the return process.
Please be aware that customs may delay your parcel for routine inspections. This is outside of our control.
Incorrect Information & Unclaimed Parcels
Please ensure all shipping details are accurate before placing your order. Business addresses should include the full business name. If you notice an error after checkout, contact us immediately at info@classiquecollection.co — while we’ll do our best to assist, changes may not be possible once the order is processed.
If your parcel is returned due to incorrect address details or if it is not collected from your local postal outlet, shipping costs will not be refunded. By placing an order, you confirm that all information entered at checkout — including shipping address — is complete and accurate.